SEPTA Adding “Social Distancing Coaches” To Stations

A train pulls into the Levittown SEPTA Train Station. Photo by Rick Rickman.

Ambassadors of COVID-19 compliance are coming to SEPTA train stations starting this week. Their mission is to help answer questions about mask-wearing and social distancing.

SEPTA will place one or two of these new Social Distancing Coaches in select stations on certain days. This campaign begins Tuesday, Aug 4 and ends Aug 27.

The current plan is to feature these coaches in stations within Philadelphia including:

  • Market-Frankford Line at 69th Street Transportation Center,
  • Frankford Transportation Center,
  • 15th St. Station in Center City.

Then, these coaches will expand to other stations in the following weeks. They will then make their way into suburban stations along the Regional Rail.

“The coaches are there on behalf of SEPTA to thank our customers for riding the system and wearing masks, so we’re focusing on the positives first and foremost,” said Kim Scott Heinle, SEPTA’s Assistant General Manager for Customer Experience and Advocacy.

“We want riders to know that we’re doing everything we can to stop the spread and that their safety is paramount.”

SEPTA states a survey shows 96 percent of riders on the Regional Rail are wearing masks. Bus riders come in a close second at 95 percent compliance. However, the Market-Frankford Line has just 63 percent of ridership wearing masks.

More information on SEPTA and COVID-19 is available here.