In the age of social media, it seems some people document everything on Facebook and Twitter, but the Bensalem Township Police Department is warning civilians not to mistake these digital connections as a replacement for 911.

In a recent statement, the department reminded civilians that they do not take reports over social media or online and reiterated that the best way to report an emergency is still 9-1-1.

Incoming calls are placed in the hands of capable officers, said a spokesperson from the Bensalem police.

“Our 9-1-1 communications in Bucks County is second to none,” the spokesman said. “They are trained on how to deal with the information coming in and make sure that the officers handle the particular calls quickly and efficiently.”

He expressed that dialing 9-1-1 is the best way to ensure crimes enter the system and are dealt with promptly.

What’s more, information can get lost on the internet. While Police Department social media accounts are helpful for keeping civilians in the know, they are not monitored 24/7, meaning your message might go unnoticed.

“We know in this day and age people just want to, kind of, hit at their cell phone and report crimes that way, but we don’t read that quickly. Sometimes information is lost, so it is much better to call 9-1-1. The 9-1-1 system has been around for fifty years and it works very well.”

Police ask if you are in need of police assistance to dial 9-1-1 for emergencies or dial the non-emergency number.

WBCB’s Brianna Williams contributed to this report.